Return Policy

RETURN POLICY


Last updated June 23, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at service@commonlyrare.co to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Commonly Rare Limited
Attn: Returns
RMA #
Bedford Rd
Room 05, 8/F, KHORA
Tai Kok Tsui, Kowloon __________
Hong Kong

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned:

     ●     Custom or personalized orders
     ●     Made-to-order items
     ●     Sale items
     ●     Items altered by third parties
     ●     Items resized after purchase
     ●     Shipping fees and engraving fees

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     Sale items are FINAL SALE and cannot be returned.
     ●     Returns must be requested by contacting service@commonlyrare.co within 10 days of delivery.
     ●     Once approved, items must be shipped back within 10 days of the approval date.
     ●     Items must be returned in their original packaging.
     ●     Refunds are issued only after we receive and inspect the item to confirm it is in original condition with no visible wear or damage.
     ●     A $30 processing fee is deducted from each refund.
     ●     Refunds may take up to 10 business days to process once the item is received.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: